GreyCastle Security is proud to share that we have achieved an all-time Net Promoter Score (NPS) of 82. The NPS measures the loyalty between an organization and its customers, and a score of 70 or above is considered “excellent” or “world class.”
This NPS of 82 highlights GreyCastle Security’s commitment to developing and delivering cybersecurity services that successfully manage people, policies, and processes as well as the practical management of cybersecurity risks. We believe that cybersecurity and effective defense is wholly possible if you use common sense, apply a system of measurement, and understand what you are trying to protect.
“I wish we had a GreyCastle Vendor Cloning machine. You guys are on top of everything.”Managed Service GreyCastle Security Client since 2013
The NPS is a survey method that helps an organization determine how loyal their customers are. It asks one simple question: “On a scale of 1 to 10, how likely are you to recommend GreyCastle Security to others?” Customer answers to this question put respondents into one of three categories:
Promoters (score 9-10) are loyal customers and would most likely recommend the company to others.
Passives (score 7-8) are satisfied but neutral.
Detractors (score 0-6) would not recommend the organization to others.
The average NPS for B2B Service Providers is 69. By using NPS as a metric for customer satisfaction, a company can get a clear picture of its performance in the eyes of its customers.
We do cybersecurity all day, every day, and our team is made up of cybersecurity experts that are former CIOs, CTOs, ISOs, business owners and technicians. Our team members are also former consumers of cybersecurity services, which gives us a unique perspective on our clients’ unique needs. We have all answered to audit committees, board members and CEOs; we understand the politics, economics
When you work with GreyCastle Security, you can expect the best. We’ve built a strong reputation of customer satisfaction that everyone on our team can be proud of and our clients can put their trust in.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.